If servicing access has changed
Tell the provider about a locked gate, blocked approach or new work zone before the next visit. Explain the exact location of the unit and an alternative access window if one exists. Do not assume a missed visit can be solved by leaving equipment where it cannot be reached.
If more equipment or supplies are needed
Describe what has changed: crew numbers, event attendance, rental length or the way the facilities are being used. Report the issue through the contact arrangement for your booking. Avoid making duplicate requests through multiple channels without explaining the earlier message.
If the hire needs to end or move
Confirm pickup or relocation rather than moving a unit yourself. Clear the vehicle approach and identify who will be on site. For an extension, ask before the originally agreed collection date.
Calls are accepted around the clock, but that does not promise immediate dispatch or a particular service time. Urgent safety concerns at a site should also be raised with the person responsible for that property’s operations.